Good room and even that the side door didn't open and I had to repair the mosquito net on the window with some tape myself we had no problems. The working staff are true jewels, Nabor, Lucas and the cleaning lady are professional yet kind, have great common sense, are genuinely good hosts and exemplary human beings, they always have time for anything you may need and they made our stay very pleasant. Great to be back at Casa maya, our favourite part is the warmth of the people there and we didn't find Mr Lima at the hotel, instead we found out it had changed admin. Too bad the administration changed, it seems it used to be a nice place to stay at, but NOT ANYMORE. Though we lost half of our day frustrated due to this awful experience. I'm just glad they understood why I was unsattisfied, so I had a complete refund. I came back and my boyfriend said the guys maybe didn't think he could understand spanish, and they were complaining about my reactions. All I could do is ask my boyfriend to stay and watch the luggage, then I looked for another place to stay, I found a cleaner place, with a kind service from a family at the very center, in front of the plaza, for a quarter of what we were supposed to pay at Casa Maya. a tiny room with view to the loby that blocked the beach. The closest thing to a beachfront was at the floor level and had a blocked view, and it was taken by somebody else, so I asked the kid where our "beachfront" was. Then I wondered where the "beachfront" we paid for was. So basically, they lied to us, and risked our belongings to be taken away from us. I took it back in the common room to see there were people taking their stuff out of their lockers. We went having breakfast and when we were back, our luggage was UNATTENDED. He said that there weren't, but we could leave our stuff at the "lobby" which was located on plain public beach. We were hungry so we asked him if there were any lockers to store our luggage. He told us our room would be cleaned at 12. Everything seemed dirty and we had to stay a few hours before a kid/teenager arrived. Second warning: it seemed there was little or no maintenance at all around. We could hang around the hotel so there is no security at all. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).We arrived by 7am. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). Each guestroom is kept vacant for a minimum of 48 hours between bookings. Contactless check-in and contactless check-out are available. Social distancing measures are in place staff at the property wear personal protective equipment periodic temperature checks are conducted on staff temperature checks are available to guests guests are provided with hand sanitizer cashless payment methods are available for all transactions. The property is cleaned and disinfected using an electrostatic sprayer disinfectant is used to clean the property commonly-touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏. ![]() ![]() This property advises that enhanced cleaning and guest safety measures are currently in place. This property accepts Visa, Mastercard, American Express, and cash. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The provision of housing is linked to their trade, business, or profession. This property is managed by a professional host. Special requests can't be guaranteed and may incur additional charges. Special requests are subject to availability at the time of check-in. Charges for extra guests may apply and vary according to property policy.Ī cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
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